J.D. Power's 2024 Electric Utility Business Customer Satisfaction StudySM indicates a significant rise in satisfaction among U.S. business customers of electric utilities. After several years of ...

When curiosity, collaboration and customer-centric thinking are embedded into everything you do—and when 10x thinking is ...

TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...

ShipStation reports that e-commerce success hinges on authentic customer relationships over traditional loyalty programs, focusing on quality and personalized experiences.

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

Even in an environment of rising rates in which 36% of small business owners have experienced premium increases during the past year, overall customer satisfaction, loyalty and brand advocacy stay ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Calabasas Saddlery owner Julie Lindberg says Small Business Saturday “gives us the opportunity to bring our horsey community ...

Have you ever hesitated at the register, uncomfortable as an employee watched you choose a tip? It’s not just you. The rise of digital tipping systems—from point-of-sale devices held by employees to ...